Terms of Service

Payment Policy:

Payment is due on the day of service by credit, debit, or online ACH. 

Late Fee: 

Overdue payments are subject to a late fee of $25.00 after 3 days. Also, interest will be charged at the rate of twelve percent (12%) per annum on all overdue amounts. Petrie Clean LLC. reserves all rights available under Texas law to collect any amounts due and owing under this agreement.

Late Cancellation/No Show Fees: 

If you wish to cancel or reschedule a cleaning appointment, we require at least a 48-hour notice. We must adhere strictly to this policy to prevent lost wages for your cleaner. To cancel, please visit our website, email contact@petrieclean, or text/call 281-560-3070.

All last-minute appointments require to be canceled within 24 hours of the scheduled cleaning. 

If a last-minute cleaning appointment is not canceled less than 24 hours in advance, or if the cleaner is unable to enter the house, a cancellation fee of 50% of that cleaning's cost will be charged. If an open-ended (hourly) cleaning is canceled less than 24 hours in advance, a cancellation fee of $75.00 will be charged. Commercial last-minute appointment cancellations may have a surcharge.

Sometimes relationships don’t work out. If we feel our relationship may have too many complications we may choose to cancel future services. We will always keep in good communication with you during the process. 

SERVICE QUALITY GUARANTEE

Petrie Clean LLC. strives to provide outstanding cleaning services for our clients. If you are unhappy with any cleaning service provided, you are required to notify us within 48 hours of service for us to address and correct the problem.

If we receive prompt notification, we will come back to examine the problem. If the problem involves the quality of service we have provided, we pledge to correct the problem at no charge and additionally provide one half-hour of cleaning services at no extra charge to compensate for your inconvenience.

If we do not receive notice of a problem within 48 hours of the cleaning, or if you decide to correct the problem yourself, we will not be able to correct the problem for you nor will you be compensated for your inconvenience.

Laundry services are available upon request. Generally, 1-2 loads of laundry with folding can be done in one shift with house cleaning. We will make beds if clean sheets are provided and instructions are given ahead of time. Homes that need more attention, will take longer to clean. 

We do offer personal organization help, this is not included in hourly housekeeping packages. 

(Utilities) We may take longer or will not be able to clean a home without proper utilities. Lack of running water or A/C will limit our ability to accomplish tasks and the quality will possibly be substandard. 

If you have purchased hourly cleaning, we can only guarantee that a cleaner will stay for the specified amount of time. We may not be able to complete all tasks if time runs short. Therefore, if the problem involves the time needed to complete the cleaning service rather than the quality of the service itself, we can only correct the problem if you purchase additional cleaning time. Some homes may require additional time than estimated to clean. If this is the case, some duties will not be completed if extra time is not added. 

44/Hr for 2 Housekeepers

30/Hr for 1 Housekeeper

Customized packages for large projects may not be considered hourly and will have a longer period specified. 

Our offices are closed most holidays and our staff will be scheduled off. If your service falls on a holiday, we may contact you to reschedule. Approved commercial service requests will be charged a holiday rate of 1.5 times our regular rate. This will help cover our holiday housekeeping pay rate.  After hours (After 6 PM) may include a surcharge. 

Authorized Work

We love our Housekeepers. Please understand that our Housekeepers are only authorized to do work specified in the estimate. Extra services come at an extra cost. 

Petrie Clean offers quality. To keep our standards consistent, we ask all our housekeepers not to accept work with Petrie Clean Clients independently. We also ask Petrie Clean Clients not to offer work to our housekeepers independently. Petrie Clean will terminate any relationship with a client and housekeeper if this policy is broken.